Affecting Server - srv64r.hostserv.co.za
- 03/04/2025 15:26
- Last Updated 03/04/2025 15:30
Dear Client,
We are currently experiencing load issues on SVR64, which are causing emails to disappear from users' mailboxes.
Our system administrators are performing emergency maintenance to increase resources for this server. We are working diligently to resolve the issue as soon as possible and will provide updates as progress is made.
We sincerely apologize for any inconvenience this may cause and appreciate your patience.
Best regards,
1-grid Support
Affecting Other - Srv112.hostserv.co.za & Srv30.hostserv.co.za
- 01/04/2025 13:24
- Last Updated 02/04/2025 15:29
Dear Customer,
We would like to provide an update on the ongoing emergency email maintenance for SRV112 and SRV30.
At this stage, the majority of clients on SRV112 should now have full access to their email services. However, SRV30 is still undergoing synchronization, and some users may continue to experience intermittent email accessibility issues or delays in email visibility as the data sync progresses.
We appreciate your patience and understanding as we work to complete this maintenance as efficiently as possible.
Best regards,
1-grid Support
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Dear Customer,
Please be advised that we are performing emergency email maintenance on SRV112 and SRV30.
During this time, customers may experience intermittent email connectivity issues and some emails will not show in your inbox as we sync the emails to the new storage locations.
We appreciate your patience and will ensure that the maintenance is completed as quickly as possible.
Thank you for your understanding.
Best regards,
1-grid Support
Affecting System - Mail storage
- 18/03/2025 09:02
- Last Updated 25/03/2025 13:29
Service Update: Email Performance Issues
Dear Valued Client,
We are currently addressing an issue affecting email performance for some clients.
Our technical team has identified the root cause and is actively working to restore full functionality as quickly as possible.
Key Details:
Impact: You may experience delays or temporary issues loading emails.
Action: Our team is resolving the problem with urgency, including security measures to safeguard your data.
Update: We will provide regular updates as they develop.
Sincerely,
1-grid Support
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Dear Valued Client,
Our Sysadmin are still in progress restoring full functionality of your email service.
At this time, we are unable to provide an estimated resolution time, but we will share updates as they become available.
We apologize for any inconvenience and appreciate your patience.
Sincerely,
1-grid Support
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Dear Valued Client,
Our Sysadmin is actively collaborating with our provider to resolve the email outage.
At this time, we are unable to provide an estimated resolution time, but we will share updates as they become available.
We apologize for any inconvenience and appreciate your patience.
Sincerely,
1-grid Support
Affecting Other - Servers
- 19/03/2025 12:16
- Last Updated 19/03/2025 12:17
Dear Valued Client,
Our Sysadmin is actively collaborating with our provider to resolve this issue.
At this time, we are unable to provide an estimated resolution time, but we will share updates as they become available.
We apologize for any inconvenience and appreciate your patience.
Sincerely,
1-grid Support
Affecting Other - Email
- 05/03/2025 10:22
- Last Updated 05/03/2025 10:24
Dear Customer
We are aware of a recent issue where fraudulent emails, appearing to be sent from 1-Grid, are being distributed to some of our clients. These emails are not send from us and likely part of a phishing scam.
Please be cautious and do not click on any links or open attachments in emails that seem suspicious. If you receive an email claiming to be from 1-Grid that looks unusual, please verify the sender's email address or contact us.
We are actively investigating this matter and working to prevent further incidents. Your security is our top priority, and we recommend keeping your systems and security protocols up to date.
If you have any concerns or notice any suspicious activity, please reach out to our support team immediately.
Thank you for your continued trust and support.
Best regards
Affecting Other - Customer Zone
- 03/02/2025 14:18
- Last Updated 29/01/2025 14:22
Dear Valued Customer!
Your security is our top priority! To comply with POPIA and enhance account protection, we’ve introduced an extra layer of security for telephonic support.
What’s new?
When calling our support team, you’ll now need to log into your 1-grid Client Zone and generate a unique PIN number to verify your identity before assistance can be provided.
How does it work?
- Log in to your Client Zone: https://1-grid.com/client/index.php
- Navigate to the Security & Verification section
- Generate a unique Support PIN
- Provide this PIN to our support agent when calling
This added security measure ensures only you can access and make changes to your account.
Need assistance?
Visit https://knowledge.1-grid.com/how-to-generate-a-security-pin-via-customer-zone
Sincerely, 1-grid Support
